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Testimonials About Our Returns Process


Kirk, Haskins, OH

Quick Shipping, service and return policy. Pricing and selection also. Good all around. Will do business again! Thanks very much!

Rick, Lenoir. NC

We ordered incorrectly and had to return for an exchange and it was handled quickly and to our satisfaction. Again, we thank you so much for your great customer service.

Joseph, Watsonville

Great shipping speed. Great mitts to choose from. Great refund policy. All around great experience.

David, Pleasantville

I mistakenly ordered the wrong glove and the return and reorder was handled very professionally.

Eric, Columbus

Awesome customer service. I probably called 10 times before I decided to move forward with my purchase. I spoke to a very nice and well informed women named Linda. She was extremely knowledgeable and always willing to answer my countless and sometimes repetitive questions. Thanks Linda!!!!! I also really love your 100 day trial and return policy with the prepaid shipping. That was probably the deal breaker for me.

Alan, Laurel Springs

Great service, both upon my order and even better (surprisingly) when I had to return the item.

Guy, Poway

I appreciate how quickly you exchanged the original glove for the exchanged one.

Paul, Norfolk

I made a wrong choice on my glove, so we called the toll free number and the person was so helpful, kind and very nice.Told use what we needed to do, everything went really well. Thanks again!

Elnora, Andover

Had to return original order because I guessed wrong on glove size. Follow up order was quick, easy and arrived 2 days ahead of schedule.

Michael, Angier

Pricing, Quick Shipment, Free Shipping

Andy, Lantana, TX

Best customer serv. of any Internet company I have experienced. Thank You! Price,Quality of Product, and Speed of Delivery.

Bob, Grapevine, TX

Very helpful when I called. Shipped the same day! Just what I was looking for, at a good price.

Carolyn, Hudson, CO

Buying a glove is a personal decision and most people would want to try on a glove before buying it.That's why the 100day guarantee sold me!

Peter, Yorkville, IL

Provided BGW doesn't go out of business, and I really hope that it doesn't, I will likely buy most, if not all, of our gloves (two boys, one dad) from the BallGloveWarehouse. Great prices, including free shipping. Extensive selection, consistenly good availability, and generous return policy. Finally, easy to use website.

William, San Diego, CA

Besides price, the main reason I ordered was because of the free shipping. The glove was shipped quickly, packaging was okay. Product quality was excellent. Very, very pleased!

William, Warwick, RI

100 day return policy on all of our gloves, that is awesome!

Matthew, Ringgold, GA

Really good service, even though glove I ordered didn't fit I called with questions and they helped me out quickly.

Juan, Oxnard, CA

Very good customer service. we ordered 2 gloves by mistake and when I called to ask about returning one the person I spoke with was very helpful and professional in helping us.

Tammie, Lakeland, TN

Everything about the experience is excellent. I ended up buying another Nokona for myself!

Jeffrey, West Hollywood, CA

You guys are incredible! I have purchased a bat and glove. Both I received in 2 days. And I was able to exchange both very easy when I realized I had the wrong sizes for my son.... I will never purchase a glove or bat from anybody else ever again! You guys give me peace of mind that I am going to get exactly what I want....

Albert, Frisco, TX

Love the glove ! Great prices for great quality! Will definitely recommend! Great delivery, in perfect condition!

John, Miami, FL

Great to do business with. Had to return a glove and reorder. NO PROBLEMS AT ALL. Thanks again.

Lawrence, Dawsonville, GA

You guys are incredible! I have purchased a bat and glove. Both I received in 2 days. And I was able to exchange both very easy when I realized I had the wrong sizes for my son.... I will never purchase a glove or bat from anybody else ever again! You guys give me peace of mind that I am going to get exactly what I want.I would recommend you guys 1 Million Percent to anybody buying their next bat or glove!

Albert, Frisco, TX

We have already recommended the site to several friends and coaches...one called and was surprised that someone was actually available to talk with him...our interactions have been more than positive.

LeeAnn, Blue Springs, MO

I love the fact that we can break in the glove and still return it within 100 days if it doesn't fit as expected. It's difficult finding a glove for a competitive 9 yr old player. The box stores do not offer much. Your company makes the buying and exchange process seamless.

Mara, Lutz, FL

So good, I am thinking of ordering from your sister site BatWarehouse.com!

James, Granville, IL

It was great to learn that I have a 100-day trial period to test my new glove in comparison to others. Also, free shipping to and from if I decide to return the glove.

David, Omaha, NE

Would definitely do business again. Price was great in comparison, and the 100 day return option was a no-brainer!Very pleased with the overall service from BGW! Suprisingly fast shipping without upgrade.

Thomas, Jackson Springs, NC

I bought the Mizuno glove for my grandson's birthday because of the 100 Day Guarantee.

Gary, Jeannette, PA

We have to return the glove because of size, but we were extremely happy with the service and the return process,will not hesitate to order in the future!

Susan, Plymouth Meeting, PA

Can't say enough about Ball Glove Warehouse. The whole experience was positive. AAA

Tim, Columbia, MD

Ready to buy another mit! (although I don't really need one)

Rick, Valrico, FL

Easy to work with. The 100 day guarantee policy, sold me. Thanks.

Ladis, Clifton, TX

Keep it up. My son plays High School Baseball and I would recommend you to any one that needs a glove.

Andre, Baton Rouge, LA

Good selections and prices. Great return policy.

Karen, Sugar Grove, NC

Great service all around!!!!

Natalie, Antelope, CA

Receiving items was very fast. Returning gloves that were too big or small was extremely simple and convenient!

Mark, Kent City, MI

There is no better place to shop for ball gloves. You guys are the best!!

Kelley, Wilmar, MN

Two years ago, I ordered a Nokona mitt. I was very pleased with the condition it arrived in, the timeliness (faster than promised) and I was shocked upon learning about the return process. I am in the process of buying my 2nd mitt from you. I had to return one because it was too small. I'm waiting on the second one now.

Bryan, Highland, MI

Great selection and competitive prices. Excellent shipping, awesome site!

Andrew, Pine Hill, NJ

I like the free shipping and you sell quality products. I will buy again. I also like the 100 day return policy, thats smart.

Ed, York, PA

I have already told some friends looking for gloves about ballglovewarehouse.com.

Kyle, Flower Mound, TX

One of the best on-line companies I've purchased from..easy ordering..free shipping..free returns or exchanges..quick credit on return item..what more can you ask for..and great selection of equipment..thank you!

Dean, Milton, NH


Tom, Wichita, KS

Very helpful,the first glove was too small, the rep made some suggestions, we reordered, great result!

Bonnie, Ft Myers, FL

You guys are Awesome!!!!!Did I say you guys are Awesome!!!

Sean, Aiea, HI

Great service, great product, at a great price!

Derek, Warminster, PA

I will recommend you to our team and other players as well. Probably one of best sites I have shopped on.

Arleen, Grapevine, TX

I will tell everyone I know how pleased I am with you guys! I am very happy I found you!

Dan, Stevensville, MI

Keep up the excellent work. It is a pleasure to deal with a compnay that first is rate and professional. You are an example that everyone should follow.

Enrique, Chicago, IL

Very Good communication. Made it very easy to return the item.

Jaron, Apple Creek, OH

The experience was so positive, another one of my sons teammates ordered a new glove only a few days after ours arrived.

Michael, St. Augustine, FL

Keep up the good work. The 100 day return policy is also an added bonus. Price, selection and service we all excellent!

James, Orlando, FL

I placed the order on Monday and received it Wednesday, a day before my softball game. Then got to use it use without even needing to break it in. Awesome!! Had the best price, return policy and shipping commitment. Thanks BallGloveWarehouse.com!

Thone, Rochester, MN

I would order from you again if your returns are as easy as ordering.

Natalie, Elizabethton, TN

This is the second time we've purchased gloves from you and have been happy both times.

Anita, Montclair, NJ

Excellent shopping experience, best price on the web!

Johnny, Yonkers, NY

Already told friends about the warranties on the gloves, the fast delivery! Great, great experience. Thanks!

Jim, Chicago, IL

This was one of the best online purchases I have made. Everything about the experience was top notch! I will definitely be shopping with you again.

Mark, Louisville, KY

I was very impressed with your service from start to finish!

Michael, Seattle, WA

Love the guarantee you offer, it made me a life time customer.

Chris, Turlock, CA

Delivery was quick and on time. Shipment was immediate and much quicker than most companies. The shipment and return shipment free was an added plus for ordering.

Barbara, Camden, NC

Great company can't wait to do business again.

Michael, Mount Carmel, PA

It takes to many adjectives to describe excellent! Great Job!

Francis, Villages, FL

You guys are GOOD. This is our second purchase and I hope we'll make many, many more. then I can retire and carry my son's bat bag into Coors Field, when he makes the big league.

Greg, Lakewood, CO

Your service and 100 day guarantee has been great. We have returned 2 gloves for size issues and the third one is a keeper. Thanks

Sam, Chardon, OH

Shipping was free and on time. Glove came as ordered. Price was unbeatable. Perfect experience.

Robert, Jamaica, VT

Excellent. Have recommended BallGloveWarehouse.com to friends.

Constantine, Rye, NY

GREAT service, and fast shipping!!!!!! I will be a return customer as long as my daughter plays softball. She is 8 years old.

Jonathan, Falls of Rough, KY

We will be exclusively buying our baseball products from your company from now on. Keep up the good work and we will be ordering more products in the near future.

Daniel, Hemet, CA

Ordered a glove Sunday night, received it on Wednesday. It did not fit. Ordered a different glove at 6 pm on that Wednesday and received it by Friday. The return process for the original purchase was painless and quick. I appreciate the experience and I am referring all the families on my son's teams to you for their glove needs.

Todd, Keller, TX

One of the best websites I have used for buying baseball gloves. I am always looking at your site for new gloves and will recommend to my friends.

Ronnie, Claremore, OK


Glenda, Cheney, WA

The experience was great! We found the service to be excellent. Thank you.

Lynne, Glassboro, NJ

Excellent selection and I particularly love the return policy. It allowed us to find the perfect fit and compare gloves at home.

Brian, Brooksville, FL

I think you have the greatest return policy. We passed up a lot of other vendors just because your policy is so customer friendly. I have already told a number of people about your company. Keep up the good work!

Jeffrey, Lockport, NY

I have recommended your site to many of my grandson's friends and their parents.

Raymond, Pittsburgh, PA

I had been searching for a fast pitch softball catcher's mitt for my 11 year old daughter for over 1 month and the selection was very minimal. Your website offers a larger selection and the mitt was received sooner than I anticipated. I'm highly pleased with the product, warranty and your return policy.Keep up the good work, very pleased.

Karla, Tampa, FL

Impressed that you sent a return ticket, if needed.Very helpful in making glove selection!

Erik, Atlanta, GA

I like your 100 Day guarantee it gives me a better sense of comfort making a purchase especially when it comes to buying a glove I am unable to find in the local stores so I am unable to see and try it on. Plus you allow me to try to go through the break in process, which is great because you never know if you will truly like a glove till you start using it, when you have never seen one that is broken in especially on the more expensive gloves which are usually stiff as a board. Usually you buy a glove because you seen or tried somebody else's that is broken in and you liked it. You guys are changing that with your 100 day guarantee, I was on the fence about buying my glove till I read your guarantee which made me feel comfortable about the purchase.

Mitchell, Lemoore, CA

I will tell all my softball friends about this website!

Della, Lawerenceville, GA

When I first called to place my order I spoke with Patrick and he was very, very, very helpful. I needed some more information from my nephew so Patrick said I could call back and I asked if I could speak with him since he was so helpful, and he said yes, just ask for me. So when I called back Matt Bennit answered the phone, I told him I wanted to speak with Patrick but he said Patrick was busy at the moment may I please help you. I told him that Patrick was so helpful, you better do the same. Well Mr. Matt Bennit was an angel in disguise. He went over and beyond the call of duty, for a 14 year old new baseball player from Northern Minnesota. I was calling from Albuquerque, New Mexico trying to order him a glove and I don't know anything about baseball or gloves and Matt helped me so much. Once we found the glove that would be perfect for my little nephew, Matt even called him a couple days later talking to him and re-assuring we ordered him the best glove. If I were Matt's manager, he would be getting a raise and he would be in charge of training new employees. Thank you so much for all for the great service and help.

Vangievail, Roseau, MN

Great to see a company that values their customers, great hassle free returns!

Katelynn, Macedonia, OH